ABOUT BOOK

Text covers how to communicate effectively in a professional context, focusing on both oral and written communication skills, including business correspondence, interviewing, individual presentations, group problem-solving and adapting to organizational cultures. Chapter 1: Communication FoundationsChapter 2: AudienceChapter 3: The Writing Process - ResearchingChapter 4: The Writing Process - DraftingChapter 5: The Writing Process - EditingChapter 6: Routine MessagesChapter 7: PersuasionChapter 8: Electronic Written CommunicationChapter 9: Job Search, Résumés and Cover LettersChapter 10: Interpersonal Workplace CommunicationChapter 11: Group CommunicationChapter 12: Developing PresentationsChapter 13: Visual CommunicationChapter 14: Intercultural CommunicationChapter 15: Ethics